写真：STAYING WITH DOGS

WE ASK ALL GUESTS STAYING WITH THEIR PET(S) TO COMPLETE THE FOLLOWING

01

Read the User Agreement and Accommodation Waiver.

02

Prepare proof of vaccination (at minimum 5-in-1 viral and rabies).
*These are needed each time you stay, so even if you have provided them before while staying with us, we will need to see them again.
Thank you for your understanding and cooperation.

03

Fill out and send in consent form.

Up to two pets may stay in one room.

Stay fees are assessed per night per pet; the first pet's accommodation is free, the second 2,200 yen (tax incl.).
Guests bringing pets must sign our user agreement as well as the accommodation waiver, then fill out the necessary information in the consent form as well as upload images of vaccination records (at minimum 5-in-1 viral, rabies).
If these steps are not completed, pets will be unable to stay with us, so we thank you for your cooperation.

Click here if sending documents by fax

  • The size and breed of the dog must meet conditions (1) and (2) and not fall under (3).

    (1) Weight of 15kg or less
    (2) Height up to 50cm (height from the ground to the back when standing)
    (3) Breeds of dogs that cannot be accommodated

    Please understand that the following breeds of dogs are not allowed to stay at the hotel for reasons of safety for both our guests and our facilities. In addition to the above, we reserve the right to refuse any breed of dog that may be a hindrance to other guests or cause harm to them. The list may be updated in the future.

    Tosa Dog, Akita, and other dog-fighting breeds
    Bull Terrier, Mastiff, and others in the same breed family
    Rottweiler, Chow Chow, Irish Wolfhound, Dogo Argentino, Bedlington Terrier, Beauceron, Bouvier de Flandres, Rhodesian Ridgeback, Grand Bleu de Gascogne, Billy, Briard, Bergamasco, American Staffordshire Terrier, etc.
  • Must be vaccinated for rabies and have received a mixed viral vaccination (minimum 5-in-1) within a year, but at least 2 weeks prior to the date of stay.
  • Please submit in advance a photograph or scanned copy of the rabies vaccination certificate (valid within the stay dates) and the vaccination certificate for a combination of five or more vaccines (valid for more than two weeks but less than one year from the date of vaccination).
  • Must be toilet-trained for indoors.
  • Must be trained so as not to cause problems for other guests, including: being comfortable sleeping in a crate; not barking excessively; won't run away, get loose or cause destruction of hotel property.
  • Only up to two dogs per room will be permitted.
  • Must not be currently under treatment for illness or injury.
  • Must be at least four months old.
  • Must have flea and tick prevention.
  • For female dogs, must not be pregnant or in their heat cycle (from the onset of estrus signs to 4 weeks after )
  • Must not display aggressive behavior to people or other dogs.

  • Refrain from bathing dogs in shower stalls or indoor/outdoor bath tubs.
  • Do not put dogs on or inside beds.
  • Must clean dogs' feet after taking walks or going out.
  • When leaving rooms for going out or for meals, or when sleeping, dogs must be crated for safety.
  • Do not leave dogs alone in the room during cleaning times.
  • When staff enter rooms, whether guests are present or not, dogs must be put into crates for safety.
    (If this condition is not followed, staff will not be able to clean, turn down bedding, or bring items into the guest rooms.)
  • Guests agree to assume financial responsibility for any damages or injuries caused by pets to the hotel building, furniture, appliances, fixtures, greenery, etc. and take precautions to prevent the same. If any pet causes physical harm or damage to other guests or their property, or causes any accident, the hotel will not be responsible in any way.
  • Do not brush dogs inside guest rooms; if necessary, use room terraces or the dog park. Put all fur/hair into wastebaskets.
  • Let dogs toilet on provided toilet pads or take them outside.
  • If a dog has a toilet accident, quickly and thoroughly clean up after it. If this happens in a public area, owners must inform the closest member of staff.
  • When going out with your dog, please take care with cars in the area. Make sure to keep pets firmly secured by leash so as not to invite problems with other guests or members of the community.
    Please bring back any solid waste and throw it away in the bin provided in the dog park.
  • Other than the specifically Dog-friendly Villa areas, dogs are not allowed in guest rooms, restaurants, communal hot spring, tennis courts, the 3x3 basketball court, or the futsal court. When entering main hotel areas, dogs must be placed in a cart and covered.
  • If your pet falls ill, we have contact information for nearby veterinary services.
  • Feel free to bring dog food, brushes, toys, bedding etc. your pet normally uses for their comfort.

After preparing proof of viral and rabies vaccinations, please complete the following form and upload images.

  • STEP1

    Prepare necessary forms.

    • Viral (at minimum 5-in-1) and rabies vaccination certificates
    • Digital camera, smart phone, scanner or other data recording device

    Record of Viral Vaccination

    Record of Rabies Vaccination

  • STEP2

    Please make sure pictures or scans can be easily read.

    • ※Please consult operation manual of device if any problems arise.
    • ※The flash on digital cameras and smart phones can make details and small print difficult to ascertain. Please take pictures in a bright area without flash.

  • STEP3

    Please upload picture data.

    Press the "Upload Image" button below and choose image files.

    ■ Acceptable File Size & Format

    • Size: 2MB and under per file
    • Formats: JPG/PNG/BMP/GIF/PDF

    Upload Image

Please fill in the form below and click the "Send" button.
Your personal information (name and e-mail address) entered in the form will be used to respond to your inquiry.
For other information regarding the handling of personal information, please see our Privacy Policy.

※If bringing more than one dog, please enter information for each separately.
User Agreement and Accommodation WaiverRequired
Guest Name on ReservationRequired
Date of StayRequired
Address
Phone NumberRequired
Is the size, weight, and breed of the dog within the parameters of the stay conditions?Required
Pet's NameRequired
Sex / AgeRequired
WeightRequired  kg
HeightRequired  cm

The height is measured from the ground to the shoulder blades.
Body LengthRequired  cm

The body length is measured from the chest to the base of the tail.
BreedRequired
Date of Rabies VaccinationRequired
Date of Viral Vaccination
(at minimum 5-in-1) Required
Upload Proof of Viral Vaccination

Please upload a picture or scanned file of your pet's viral vaccination record.

  • ※Size: 2MB and under per file
  • ※Formats: JPG/PNG/BMP/GIF/PDF
  • ※Please choose the clearest file that is easy to read.
Upload Proof of Rabies Vaccination

Please upload a picture or scanned file of your pet's rabies vaccination record.

  • ※Size: 2MB and under per file
  • ※Formats: JPG/PNG/BMP/GIF/PDF
  • ※Please choose the clearest file that is easy to read.

For some smart phone users, images cannot be uploaded due to differing operating systems.
If using the above upload form does not work, click through to confirmation.
After sending in your pet's information, you will receive a confirmation email; please reply to this email with vaccination records as attachments.

  • ※Sometimes automatic emails get sent to spam folders; please make sure to add biwa-front.com domain addresses to your permitted sender list.

Confirm Information

1.Print out the consent form.

Consent Form

2.After completing the necessary information on the form, please send to us with copies of proof of vaccination (at minimum 5-in-1 viral and rabies)

Send to this fax number
FAX. +81-(0)749-26-1112
BIWAFRONT HIKONE

※Please take care when dialing.